These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site.

  • All items shown are subject to availability

  • An email confirmation of your order will be sent to the email address you specified when placing your order. Please check that all details accurately reflect your requirements. Should there be any discrepancies, please email us on the contact us page.

  • Where an order requests several different items to be sent to the same address, then these may be dispatched separately and therefore we cannot guarantee delivery on the same day.

  • All our goods are guaranteed against manufacturing faults only and not excessive wear and tear or accidental damage made by the user.

  • In the event of non-arrival please contact the Customer Service Department on 01883 625562 and quote the reference number shown on the receipt.

  • For items to be exported, the carriage charge covers packaging, delivery and insurance only.

  • Customs Duties may be payable by the overseas recipient and we regret that we are unable to advise of these amounts.

  • This policy does not affect your statutory rights.

  • The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place on our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.

Privacy and Cookies Policy

Please click here for full details.


Returns Policy

We take pride in the quality of our products, and our policy is to ensure that all products supplied are delivered in perfect condition. If for any reason the product does not meet your expectations, please return it by recorderd delivery with proof of purchase within 21 days of receipt of the goods and we will arrange for an immediate exchange or refund.


Return Address

Launer Online Ltd

Holtshill Lane



United Kingdom,


We regret that we are unable to offer refunds on items that have been personalised. This policy does not affect your statutory rights.

In addition to your 21-day returns guarantee, under the Consumer Protection (Distance Selling) Regulations 2000, customers in the European Union are entitled to a right to cancel the contract within a period of 7 working days from the date you place your order.This applies to all of our products.

Please note that you will be responsible for the costs of returning the goods to us.

Measurements are approximate to the nearest half centimetre or quarter inch.



Personalised bespoke leather goods are made to order. We regret that we are unable to offer refunds or exchanges.

However, if we have made an error in fulfilling your order, we shall promptly correct or replace the items supplied to you. This policy does not affect your statutory rights.

Shipping fees are non-refundable


Duty and Customs Information

All overseas deliveries are subject to local import duties and taxes and may be affected by Customs and Excise delays. Please note that Launer cannot be held liable for any local import duties and taxes


Delivery Information

Click here for information on delivery, overseas orders, peak seasons etc.